AV ACADEMY · PRACTICAL ENGLISH + FOUNDATIONSLesson 10 · At a Client's House
EMANUELE · LESSON 10

At a Client’s House

You arrive at a client’s house. The client is home. You need to understand instructions, ask where to start, find things and make simple decisions in English.

🎧 listening first🏠 real-life English❓ question building🔊 pronunciation🗣 problem solving

Real-life goal

Ask what to do and where to start.

Grammar goal

Choose the right “question engine”.

Final mission

Handle a client-house conversation.

Teacher note

Explicit grammar is intentional, but keep each explanation under 3–5 minutes. Pattern → immediate use.

1 · House Flashcards 🏠

0–7 min
Look, listen, say. Use the picture first. Then click the audio phrase.
bedroom
bathroom
kitchen
vacuum
driveway / car
outside
closet
cleaning supplies

2 · Listening 1 — At the Door 🎧

7–16 min
Natural recorded dialogue · listen at Normal first, then use Slow if needed.
CLIENT: Hi, Emanuele. Thanks for coming. You can start in the kitchen today.
EMANUELE: Okay. Should I clean the bathroom after that?
CLIENT: Yes, please. You don’t need to clean the bedroom today.
EMANUELE: Got it. Where is the vacuum?
CLIENT: It’s in the closet. And the dog stays inside today.

1st listen — Where should Emanuele start?

2nd listen — What does NOT need cleaning today?

3rd listen — Click the details you hear

Audio 1 script

CLIENT
Hi, Emanuele. Thanks for coming. You can start in the kitchen today.
EMANUELE
Okay. Should I clean the bathroom after that?
CLIENT
Yes, please. You don’t need to clean the bedroom today.
EMANUELE
Got it. Where is the vacuum?
CLIENT
It’s in the closet. And the dog stays inside today.

3 · Grammar Map 1 — BE or DO? 🧩

16–24 min

BE

am / is / are

State, identity or location.

Where is the vacuum?

Are the towels clean?

DO / DOES

do / does + verb

Action, routine, want, need.

Do you want me to start here?

Does the dog stay inside?

Quick rule

I/you/we/they → DO

Do you want...?

he/she/it → DOES

Does the dog stay...?

Don’t mix the frames

✅ Where is the vacuum?

✅ Do you need anything?

❌ Do you are...

❌ Is you need...

Choose the question engine

Click “New situation”.

4 · Real-Life Question Flashcards 🃏

24–32 min
Front: real situation. Say the question. Back: check the model and listen.
You need the vacuum.
Where is the vacuum?
Your car is in the driveway.
Should I move my car?
You don’t know where to begin.
Where should I start?
You are not sure about outside.
Do I need to clean outside too?
Check if the client wants the bedroom cleaned.
Do you want me to clean the bedroom?
Ask permission to leave the supplies here.
Can I leave this here?

5 · Listening 2 — What Should I Do? 🎧

32–42 min
Natural recorded dialogue · listen at Normal first, then use Slow if needed.
EMANUELE: Before I start, where should I start today?
CLIENT: Please start in the bedroom, then clean the bathroom.
EMANUELE: Okay. Do I need to clean outside too?
CLIENT: No, not today.
EMANUELE: Should I move my car?
CLIENT: No, your car is fine there.
EMANUELE: Great. Can I leave the cleaning supplies here?
CLIENT: Yes, that’s perfect.

Why does Emanuele ask questions?

What happens with the car?

Which questions do you hear?

Audio 2 script · natural recorded WAV now embedded

EMANUELE
Before I start, where should I start today?
CLIENT
Please start in the bedroom, then clean the bathroom.
EMANUELE
Okay. Do I need to clean outside too?
CLIENT
No, not today.
EMANUELE
Should I move my car?
CLIENT
No, your car is fine there.
EMANUELE
Great. Can I leave the cleaning supplies here?
CLIENT
Yes, that’s perfect.

6 · Grammar Map 2 — CAN, SHOULD, NEED TO, HAVE TO ⚙️

42–50 min

NEED TO

need to + base verb

Something is necessary.

Do I need to clean outside?

HAVE TO

have to + base verb

Obligation / responsibility.

I have to leave at three.

Important: CAN and SHOULD already act as the helper. Do not add do. But NEED is a normal verb, so questions often use do: “Do I need to...?”

Which question engine fits?

Click “New situation”.

7 · Listen & React ⚡🎧

50–56 min
Hear the client. Respond immediately. No grammar explanation — just react.
Client says:

Ask what to do next.

What should I do next?
Client says:

Confirm the instruction.

Okay. I don’t need to clean outside today.
You need the vacuum.

Ask the client.

Where is the vacuum?
Your car may be in the way.

Ask the client.

Should I move my car?
You have supplies in your hand.

Ask permission.

Can I leave the cleaning supplies here?
You are not sure about the bedroom.

Ask the client.

Do you want me to clean the bedroom?

8 · Information Gap — Client’s House 🔐

56–63 min

Emanuele can see:

❓ Where to start — unknown
❓ Bedroom — clean or not?
❓ Outside — clean or not?
❓ Vacuum — location unknown
❓ Car — move or stay?
❓ Supplies — where to leave?

Your mission

Ask until you have ALL the information.

Where is…?Do I need to…?Do you want me to…?Should I…?Can I…?

Teacher-only answers

Start: kitchen. Bedroom: do NOT clean. Outside: front door area only. Vacuum: hall closet. Car: move it to the street. Supplies: laundry room.

Do not volunteer information. Emanuele must ask.

9 · Client Problem Solver 🚨

63–70 min
Different mission: You already know the house. Now something unexpected happens. Listen, decide what to do and respond in English.

New problem

Click “New problem”.

Your response must include:

1️⃣ one useful question
2️⃣ one decision or action
3️⃣ no Portuguese first

30-second response

0:30

Teacher note

Run 3–4 problems. Emanuele should not collect missing information like Stage 8; here she must react, decide and solve. Let Attempt 1 run uninterrupted. Give delayed feedback after each two problems.

10 · Grammar Speed Challenge ⚡

70–73 min
New situations only. Listen to or read the situation, then build the sentence quickly. Choose the grammar pattern in your head — don’t explain the rule.
Aim: 5 seconds
Click “Next situation”.

Question engines

BEDO / DOESCANSHOULDNEED TOHAVE TO
Independent answers 0 / 8

Teacher note

These prompts deliberately avoid the same vacuum/car/bedroom set from Stages 8–9. No reteaching here. Use the result diagnostically for homework.